BSBTWK502
ASSIGNMENT ANSWERS
Assessment Task 1 Instructions
Provide answers to all of the questions below:
Discuss three strategies for preventing social loafing in groups.
Discuss in a paragraph the phenomenon of Groupthink.
Explain four simple steps for resolving a workplace dispute.
Explain why is it important to have an effective dispute resolution process?
Assessment Task 1 Checklist
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| Task Outcome: | Satisfactory | Not Satisfactory | ||
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Assignment 2
Assessment Task 2: Team performance planning project
Task summary
Required
Computer and Microsoft Office
Access to the internet
Timing
Submit
Draft of an email to be sent to the team along with the Operational Plan.
Draft of email to be sent to the General Manager summarising workplace concerns
Assessment criteria
Re-submission opportunities
Assessment Task 2 Instructions
Football South East Coast is sporting association based in a small town on the NSW South Coast and is responsible for administration and development of football for the NSW South East Coast. The association employs a General Manager, Operations Manager, Marketing and Communications Officer, High Performance Athlete Development Officer, Marketing Officer, Promotions Office, Administration Manager and Receptionist.
FSEC’s Vision is to be the number one sport played through South East NSW.
Camaraderie through recognising the superior strength and efficiencies of good team work
Innovation through best practice and change
As the Marketing and Communications Manager, you are responsible for the following key result areas: Membership Growth, Programs and Events and Volunteer Development.
Complete the following activities:
Your draft email should include the date and time of the meeting, as well as the duration.
You will need to submit your draft email at least 5 working days prior to the meeting.
As communications manager, you are required, as a minimum, to cover the following during the meeting:
Provide an introduction to the meeting, including the purpose of the meeting
During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:
Team building techniques including clear explanation of goals and outcomes
Prepare a draft of an email to be sent to the General Manager (your assessor).
The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
Prepare a draft of an email to be sent to the team (your assessor)
The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
An outline of the actions you intend to take to address workplace concerns, including the feedback that you received from the General Manager.
A brief overview of the training and development activities that you intend to implement over the next 12 months to address training needs identified in the team performance plan. You should include the details of at least two activities that you have identified for the team as a whole and include the title of the activity, as well as the date and location and outcomes of completing the activity.
Assessment Task 3: Professional development policy and procedure project
Task summary
Required
Computer and Microsoft Office
Access to the internet
Timing
Submit
Assessment criteria
Re-submission opportunities
Assessment Task 3 Instructions
Carefully read the following:
Football South East Coast does not currently have a professional development process in place and would like to introduce one to ensure the professional development of all staff members.
The document should be approximately 2 pages
Your policy and procedures should include, as a minimum, the following:
Criteria for determining whether the professional development opportunity is appropriate
Budget allocated to each staff member
Submit your professional development policy and procedures along with the draft of the email.
Assessment Task 4: Reward and recognition project
Task summary
This assessment task requires the student to research and report on reward and recognition schemes that can be implemented for Football South East Coast staff.
Required
Timing
Advise the student of the due date of these submissions
Submit
Draft of email to staff members
Assessment criteria
Re-submission opportunities
Assessment Task 4 Instructions
Complete the following activities:
Select reward and recognition schemes
The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the reward and recognition schemes that you have identified, and seek their feedback and approval to move forward with the project.
The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should thank them for their efforts in achieving the strategic goals, and give the details of the reward and recognition scheme that you are introducing.
Assessment Task 5: Managing underperformance project
Task summary
Required
Access to the internet
Timing
Advise the student of the due date of these submissions.
Submit
Assessment criteria
Re-submission opportunities
Assessment Task 5 Instructions
Carefully read the following:
Two staff at FSCE have lodged complaints with you, the Communications Officer, about the Marketing Officer’s work.
Prepare a draft of an email to be sent to the Communications Officer (your assessor).
The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
Conduct the meeting with the Communications Officer (your assessor).
Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.
Demonstrate your interpersonal and communication skills by:
Keeping your communication clear and simple
Prepare a draft of an email to be sent to the Communications Officer (your assessor).
The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
