Student Assessment Tasks

Table of Contents

Assessment Information 3

Assessment Instructions 4

Assessment Task 2: Formal meeting project 11

Assessment Task 2 Instructions 12

Assessment Information

The assessment tasks for BSBADM502 Manage meetings are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, the student must complete all of the assessment tasks satisfactorily.

Assessment Plan

Assessment Preparation

Assessment appeals

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Additional Resources

The following resources will be given to you before you begin each Assessment Task.

• Draft Conference Program

Assessment Task 3

Assessment Instructions

Assessment Task Cover Sheet

If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.

• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task

• redoing a role play after being provided with appropriate feedback about your performance

Assessment Task Information

• submission requirements

• re-submission opportunities if required

Assessment Task Instructions

Checklist

This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.

Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

Do you have any specific needs that should be considered? Yes No

If so, explain these in the space below.

Assessment Task 1: Written Questions

Task summary

• Answers must be word processed and sent to your assessor as an email attachment.

Required

• Access to textbooks/other learning materials

Timing

Submit

• Answers to all questions

Assessment criteria

• All questions must be answered correctly in order for a student to be assessed as having completed the task satisfactorily.

Re-submission opportunities

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all of the questions below:

4. Conflict of interest

2. Outline a meeting structure for a formal meeting.

7. Explain why it is important for a Chairperson to monitor the participation of all those involved in a meeting.

8. Explain how, in the role of a Chairperson, you would manage someone who is dominating the meeting.

13. Describe three advantages of meetings held by teleconference or web conferencing and give an example of a workplace situation where this type of meeting may be used.

14. Describe the use of webcams for meetings, including a brief description of how to use a web cam.

1. To whom must a notice of meeting be provided?

2. How must the notice of the meeting be provided? Indicate at least two ways.

Assessment Task 1 Checklist

Assessment Task 2: Formal meeting project

Task summary

Required

• Meeting Policy and Procedures

• Meeting Agenda Template

Timing

The assessor will advise you of the due date of this submission.

Write in the due date below as advised by your assessor:

Submit the following document

• Conference program

• Screenshot of folders and files

Assessment criteria

Re-submission opportunities

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Assessment Task 2 Instructions

Carefully read the following:

You (the Operations Manager) have developed a preliminary conference program that shows the overall format and timing for the conference.

However, you have decided to call a formal meeting to:

• Identifying and organizing a venue for approximately 100 people,

• Organising catering for approximately 100 people

1. Develop meeting agenda

Based on your review of the case study information above, as well as the Grow Management Consultants Meeting Policy and Procedures and the Draft Conference Program, you are required to develop an agenda for the meeting.

Assume that the following staff will be attending the meeting:

• You (Operations Manager)

The Administration and Project Officer will be roleplayed by your assessor, who will take notes at the meeting. The other two staff will be roleplayed by two other students. Each student roleplaying a staff member will be briefed by your assessor to research and make notes on a topic for the conference for discussion. Before attending the meeting, consider to whom you should allocate each of the required roles and responsibilities for the conference (There is no right or wrong answer for this. You only need to advise each staff member of their roles and responsibilities).

19. Identify leadership topics

• Summary of the content to be discussed.

When speaking about your ideas at the meeting, as a guide you will speak for 1 to 2 minutes on each topic. Use the following example to guide you in developing your ideas and making notes (this example has not been taken from the above report, it is an example only to help you write down your ideas).

During the meeting, you need to be able to demonstrate that you can identify and interpret information from complex texts. That is, that you can identify two topics based on the information in the report, and then summarise the information in your notes for discussion at the meeting. The example above provides an indication of the level of response required.

20. Send an email to staff (your assessor)

The next part of the assessment requires you to conduct the meeting in the role of the Chair.

Review the Meeting Policy and Procedures to make sure that you understand and can apply the Chair’s role and responsibilities.

At the outset of the meeting:

• Introducing yourself and welcoming everyone.

Chairing the meeting including:

• Keeping to the time frame as set out in the agenda e.g. wrapping up the discussion when the time limit for the agenda item is reached.

• Promoting ethical behaviour – at the meeting a staff member will raise an ethical issue which you will need to respond to appropriately.

Leading the meeting according to your agenda, ensuring that:

• You facilitate a consensus on the best day and time for conference meetings.

• You explain that the minutes of the meeting and a finalised conference program will be sent to staff following the meeting

At the end of the meeting, notify the note taker (your assessor) that the notes of the meeting will need to be provided to you within the timelines specified in the meeting policy and procedure.

22. Prepare meeting minutes

23. Take a screen shot of your folder and files.

You should create a folder and save all documents associated with the meeting under this folder. This will demonstrate that you can save meeting documents according to the company’s requirements.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should include a brief summary of the outcomes of the meeting (3 to 4 points) and direct the recipient to read the attached meeting minutes and conference program.

Assessment Task 2 Checklist

Assessment Task 3: Informal meeting project

Task summary

Required

• Lap top and Microsoft Office

• Access to the internet for research

Timing

The assessor will advise you of the due date of this submission.

Write in the due date below as advised by your assessor:

Submit

Assessment criteria

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Assessment Task 3 Instructions

The policy includes a new initiative to hold a quarterly social event for all staff.

As the Operations Manager (you) for Grow Management Consultants, you have decided to have an informal meeting with your staff to seek their ideas on social activities and to discuss timing (e.g. which days of the week work best, what time). Note that the policy states that a maximum budget of $500 per activity may be allocated and that activities may be held on Friday afternoons or after 5 pm on any other day of the week.

Your assessor will advise you of the date and time for the meeting.

Assume that the following staff will be attending the meeting:

Prior to the meeting, you will also be required to make notes on your own ideas for social activities. Research and make notes on at least two ideas to take to the meeting.

25. Send an email to the staff who will attend the meeting (your assessor).

You are required to run an informal meeting with the staff (roleplayed by your assessor and two other students). Review the Meeting Policy and Procedures to make sure that you understand the role and responsibilities of the Chair for an informal meeting, as well as the requirements for minutes.

The Administration/Project Officer will be roleplayed by your assessor and the other two staff will be roleplayed by two other students. Each student roleplaying a staff member will be briefed by the assessor to research and make notes on their ideas for social activities to share at the meeting.

Conduct the meeting according to the agenda in the email ensuring that:

• You share your own ideas for social activities

During the meeting, you are required to demonstrate effective communication skills as follows:

• Use of appropriate style (informal), tone (encouraging, respectful) and vocabulary (professional, business language) for the meeting

Draft an email to be sent to the staff (your assessor) that briefly details the meeting outcomes and lists the social activities agreed on, as well as the agreed times.

28. Send a draft email to your assessor.

Re-open the email you sent in the last activity, and carefully check it for spelling and grammar and ensure that it is a true and accurate record of the meeting. Part of this assessment task requires you to demonstrate to your assessor that you are able to correct your own work accurately, so this email needs to contain text that is an improvement on the previous one.

When finished, send this final email to your assessor.

Assessment Task 3 Checklist