Apply the gibbs reflective cycle your reflection figure
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Declaration of authenticity
The submission and assessment completion instructions in Moodle The assessment task completion instructions in this document I have sought clarification from my trainer and assessor, if needed
I understand my rights and obligations under Lonsdale’s policy and procedures
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
Some help text and instructions are provided to guide you with the assessment (highlighted in grey). Delete the help text in your final submission.
TA102 FO Assessment Task Page 2 of 27 TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V2 Dec 2017 Lonsdale Institute Pty Ltd Provider ID 21915 CRICOS Code 02836F
TASK 1 – SELF AWARENESS
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Feelings: What were your feelings?
I felt very upset and frustrated because I was being reprimanded for something wrong that I had not talked about on purpose and for something I did not know about. I felt very angry because it was unfair that they spoke to me rudely and in a loud voice.
I felt very upset and frustrated because I was being reprimanded for something wrong that I had not talked about on purpose and for
something I did not know about. I felt very angry because it was unfair that they spoke to me rudely and in a loud voice.o How did you feel about the situation?
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c) Reflect on how you controlled and would like to control your own emotions (Min 100 words):
o How did you control your own emotions? What did you do well?I kept calm, let the manager speak and finish saying what I had to say to answer him. Although my tone of voice was a little high, I never spoke to him screaming or with bad facial gestures. I said what I had to say and I left the place to do my job.
All points must be addressed.
d) Action plan.
in 3 clear steps. Use the table below to record your answer
Action Plan
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o Who did you interact with and what relationship do they have with you?
o What feelings did you feel?
o What feelings did you experience when performing the activity?
All points must be addressed.
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Provider ID 21915 CRICOS Code 02836F
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describe in a short and precise way each situation and what I felt in each of
them. They were stable feelings, nothing very overrated that I could not
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Yes, when I met up with my friend to have a walk and dinner at Brighton Le Sands because he is a really important person in my life and big part of my aussie experience. I have so many memories with him and every time I see him, I am very happy and I get so much good energy.
o Was there any behaviour that you displayed (for example, inappropriate humour or defensiveness)? Did you manage to control it? What could you do to control it?
I can only find strengths and the strengths I displayed were mostly to have a good humour all the times. Offering help to who needed it, being positive
TA102 FO Assessment Task Page 9 of 27 TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V2 Dec 2017 Lonsdale Institute Pty Ltd Provider ID 21915 CRICOS Code 02836F
about doing tasks like going shopping and cooking my food for the week. Some people get upset or lazy to do things like these ones but I took the positive side of every situation.
All points must be addressed.
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TASK 2 – SELF MANAGEMENT
I understand and realize now that I have stability with my emotions and behaviours usually. They are stable all the time, I don’t experience ups and downs frequently and that is something good. I don’t experience things that takes my emotions out of control.
TA102 FO Assessment Task Page 10 of 27 TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V2 Dec 2017 Lonsdale Institute Pty Ltd Provider ID 21915 CRICOS Code 02836F
Those emotions affect people around me in a good way, in a positive way. Since I behave usually really calm, fun, positive, happy and always giving a smile or and advice to who need it. People have told me so many times I have a fun personality so that is an evidence.
o How do you think that those emotions/behaviours impact on your ability to
o What do you think are your own emotional triggers?
When I'm in situations that put my emotions to the surface. Situations where the emotions are so strong that I have no way to control them and I must let them out.
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1. Interview (in person or via email/social media private messaging) 3 people who are close to you and who know you well. Ask them to be honest with their answers.
Ask them to:
o Mention 3 of your best traits/strengths.
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Lonsdale Institute PTY LTD
Assessment Task BSB51915 Diploma of Leadership and Management BSB61215 Advanced Diploma of Program Management BSBLDR501 Develop and use emotional intelligence
o What can you do to improve the way you manage your emotions/behaviours?
Discuss this question clearly referring to the dimensions of self-control, trustworthiness, conscientiousness, adaptability, achievement orientation and initiative.
TA102 FO Assessment Task Page 13 of 27 TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V2 Dec 2017 Lonsdale Institute Pty Ltd Provider ID 21915 CRICOS Code 02836F
I believe that experiences happen to have a record of what has been lived and the next time to know how to handle it. I believe that I can demonstrate good handling of my emotions at work by not paying attention to the small details that are emotional distractors and always focused on the tasks I must do. There is a lot at stake and a lot to lose if I let my emotions control me in my work because I can do it wrong and end up giving up and leaving it behind.
TASK 3 – SOCIAL AWARENESS
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1. Interview a classmate (or a friend) and ask them the questions recorded in the
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Explain the content of the interview: to discuss your colleague/friend’s ideal job. Indicate the length of the interview (15 minutes).
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BSBLDR501_T1_Part 3_Appendix_Your Name).
Yes, I consider the interview was effective because I could get the information I wanted and also I knew a little more my friend and his dream job. We had a connection and he felt comfortable with the questions, it was like having a conversation.
o Do you think that you managed to connect with the interviewee?
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o Do you think that you understood the emotions well? Do you think that you
Yes, I let the interviewee to talk as much as he wanted and always with a friendly way of talking and asking the question.
o What have you learned from this exercise? What can you improve upon?
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Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
c) How would you communicate your feedback?
Address all 3 questions below in personal note form (Min. 150 words): If I would hire him because he was very clear with his academic plan for his future and his professional plan. She is a passionate person for what she does and for her career and I think she would do her job well in his ideal job.
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Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
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The change is substantial: there is a new organisational structure, many employees will be required to relocate in regional offices and new software has been implemented requiring employees to be trained whilst still delivering on their day to day tasks.
Staff at ABC feels overwhelmed, fatigued, fearful, uncertain and negative towards the change.
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Sometimes, it is useful to keep managers together, because the process of executing the change can be a very lonely experience. Also, it is recommended that you have individual meetings with each member of your team.
Offer coaching to managers who need complementary support. Provide
adequate and necessary support and development to help lead change through the organization. If they are not able to communicate effectively the vision and strategy, and thus get the commitment of their teams during the process, the change will not be successful.
