And recruit and train more easily when operations are run well

Importance of knowledge of operations management in service or manufacturing industries:

Yes, good knowledge of operation management is very important in service and manufacturing industry.

The legal division's ability to support operations is dependent upon a well-managed operation, too. A well-made product does not lead to liability claims. When supplies and materials are planned for, there is less likelihood of contract disputes with suppliers. When products are produced on-time, there is less likelihood of contract disputes with purchaser.

All in all, operations are the heart of any organization that is providing a good and/or a service. When operations are managed well, it makes the function of all other departments easier, and conversely, when operation are managed poorly, all other departments suffer.