And limited support services and asylum seekers

ASSESSMENT TASK 2: Written Assessment (CHCDIV001 CHCCOM005) 4

Assessment Task 2: Assessor Checklist 28

Assessment Outline

Assessment Tasks and Plan

You are required to complete all assessment tasks.

Assessment Task	Term Due Date
Assessment Task 1: Written Assessment (CHCLEG001)	Friday Week 3
Assessment Task 2: Written Assessment (CHCDIV001 CHCCOM005)	Friday Week 5
Assessment Task 3: Written Assessment (CHCAGE001 CHCAGE005)	Friday Week 7
Assessment Task 4: Practical Skills Assessment (CHCLEG001 CHCDIV001 CHCCOM005)	Friday Week 8
Assessment Task 5: Practical Skills Assessment (CHCAGE001 CHCAGE005)	Friday Week 9
Assessment Task 6: Knowledge Questions (HLTAID011)	Friday Week 10
Assessment Task 7-8: CPR and First Aid Management Observations (HLTAID011)	Friday Week 10

Read all questions and tasks carefully and complete in your own words.
Use student textbooks and readings to support your answers,

Answer EVERY question in EVERY task,
Label all electronic files clearly, with the assessment task number, full name and date, eg. AS1 Sally Smith 01/02/2022,

CHCDIV001 Work with diverse people

Question 1
Match each of the key areas of diversity to most appropriate set of characteristics.
Terminology	Correct Option	Definitions
Ethnicity	H
Race	C	Male, female, transgender
Disability	A	Physical characteristics, e.g. bone structure and skin, hair, or eye colour
Religious or spiritual beliefs	D
Gender	B
Intersex	F
Generational	E
Sexual orientation/ identity	G	Cultural factors, including nationality, regional culture, ancestry, and language

Question 3
Why should workers be encouraged to reflect on their own social and cultural perspectives/biases on a regular basis (20 to 50 words).
Ans - Workers should be encouraged to reflect on their own social and cultural perspectives/biases on a regular basis to foster self-awareness and reduce unconscious biases. This reflection promotes understanding, empathy, and respectful interactions with colleagues from diverse backgrounds, leading to a more inclusive and harmonious work environment.

Question 5
All members of the workforce need to commit to developing workplace and professional relationships that support diversity and inclusive practice. (50 to 100 words)

Ans A workplace that fosters inclusion is one that unapologetically celebrates diversity, offering individuals from different walks of life a chance to thrive, progress, and make a meaningful contribution. All members of the team are granted equal rights, guaranteed respect – policies, practices, and attitudes that cultivate a reassuringly convivial atmosphere, open dialogue, and team effort. This dynamic workplace is a haven where each and every person is welcomed, esteemed, and actively involved, ultimately allowing them to reach their highest potential without facing any kind of bias or limitation. Not only does it present individuals with a realm of opportunity, but also encourages understanding and acceptance among peers.



Actively engage in inclusive behaviors, such as listening attentively, giving equal opportunities for participation, and advocating for diversity and inclusion initiatives within your workplace.

Question 7
There are many legal and ethical considerations to note when working with diversity.

Racial discrimination: Denying job opportunities or promotions to individuals based on their race or ethnicity. Age discrimination: Excluding older employees from training or advancement opportunities based on their age.

Establishing diverse and unbiased hiring practices, such as blind recruitment processes or diverse interview panels, to ensure fair consideration of all candidates. Creating a supportive and inclusive work culture where employees feel comfortable reporting incidents of discrimination, and where those incidents are promptly and thoroughly addressed with appropriate consequences.

Question 9
A language barrier is one reason that communication could fail or be misinterpreted in some way.
Give two other instances where communication difficulties or misunderstandings could occur in your work role. (20 to 50 words).
Differences in communication styles: When individuals from different cultural backgrounds have varying norms, expectations, or preferences regarding communication, it can lead to misinterpretations or conflicts.




Show empathy and respect for cultural differences, being open to learning and adapting communication approaches to accommodate diverse perspectives.
You are working with a CALD (culturally and linguistically diverse) client who has very limited spoken English. Other than using an interpreter, suggest another way you could address this issue. (20 to 50 words).
Ans - Another way to address the language barrier with a CALD client who has limited spoken English is to use visual aids, such as pictures, diagrams, or charts, to facilitate communication and understanding.

Ans -. The benefits of using a professional interpreter in situations with communication issues include accurate and reliable translation, ensuring that the intended message is conveyed without misinterpretation. It helps establish clear understanding, reduces the risk of errors or misunderstandings, and promotes effective communication and trust between parties.

Ans - Organizations that use clear signage and visual aids around the workplace respond better to diversity by creating an inclusive environment that accommodates individuals with different language abilities or communication preferences. Clear signage enhances accessibility, facilitates navigation, and ensures important information is understood by everyone, irrespective of language or cultural background, promoting inclusivity and equal participation.

TASK SUMMARY:

This task requires you to undertake research on a number of diversity topics. This task consists of six questions based on different aspects of diversity within Australian society:

Cultural misunderstandings
Legal and ethical requirements

Access to a computer and the Internet

You can use sources from your textbook, internet, study guide or any other resources to research your answers for these questions. Add at the end of your questions any website links or other sources of information for your answers.
Please upload your completed answers for all questions to Canvas.

Question 2
Diversity in Australia can impact many different areas of work and life:
Think about your own culture for a moment. Write down four key characteristics (one from each area above) that you think defines/is representative of your culture. Hint: You may use any of the examples provided, or your own. (50 to 100 words)
Ans – I think the culture of moment there are four characteristics.
Use your answers from above to explain how such characteristics can impact on work and the lives of different people and groups (e.g., those of a different culture) in Australian society. (50 to 100 words)
Ans - The characteristics mentioned above can have various impacts on work and the lives of different people and groups in Australian society.

Ans - In the event of ongoing or escalated conflict, longer-term support can be sourced through mediation and conflict resolution services, counselling or therapy sessions, diversity and inclusion training programs, and the involvement of human resources professionals or organizational consultants experienced in managing diversity-related conflicts.

Describe what constructive, sensitive and appropriate communication might look like in your workplace. Provide some examples. (50 words)

Ans - In my workplace, respectful and direct dialogue that promotes comprehension and collaboration constitutes constructive, sensitive, and appropriate communication. It involves things like respectfully addressing concerns and actively listening to colleagues' viewpoints. It also entails giving constructive criticism. To ensure that everyone feels valued and heard, it also entails being conscious of cultural and individual differences and using inclusive language.

Question 6
When working with diverse individuals and groups, there are many legal and ethical requirements to consider. Organisations and their workers need to think about: Research each bullet points above and summarise your findings for your work area/role.
Human rights (and the relationship between human rights and needs)


Ans - The impact of legislation on how organisations handle inclusiveness and diversity is significant. Rules and norms for treating people from different backgrounds fairly and equally are set by international, national, state/territory, and local laws. Discrimination prevention laws, laws promoting equal access to opportunities, laws governing the safety and health of employees, and laws governing work are a few examples of pertinent legislation.

Organisations can address the legal and ethical requirements related to workplace diversity by using a variety of frameworks, approaches, and tools. These may consist of: Organisations can create policies outlining their commitment to diversity, inclusion, and anti-discrimination. Within the organisation, these policies may serve as a guide for decisions, procedures, and behaviour.

Ans - Organisations may suffer significant repercussions if diversity and inclusion laws are broken. These might include fines, legal repercussions, harm to one's reputation, and potential legal action. Claims of discrimination, violations of human rights, or negligence because of breaches are possible. Organisations and their employees should be aware of their legal responsibilities and take proactive steps to abide by all applicable laws and regulations.

CHCDIV001 Work with diverse people

Reflection paper
Paper title: ‘A reflection on my own perspectives on diversity’
Objective: To think about how you can work respectfully with people from diverse social and cultural backgrounds
Different social and cultural perspectives and biases The impact of cultural perspectives/characteristics/norms on different people and groups Preventing discrimination, stereotyping and bias The impact of diversity practices and experiences on others
The Impact of Cultural Perspectives/Characteristics/Norms on Different People and Groups: Cultural perspectives, characteristics, and norms influence how individuals perceive and engage with the world. Understanding these differences is essential to grasp the unique challenges and opportunities faced by individuals from diverse backgrounds. By acknowledging and appreciating these cultural influences, we can create an environment that values diverse experiences and perspectives. Self- and Social Awareness Skills and Improving Them: Self-awareness is key to recognizing our own biases, assumptions, and privileges. By actively engaging in self-reflection and learning, we can enhance our understanding of diverse cultures and experiences. Social awareness involves actively listening, empathizing, and valuing the perspectives of others. Continuous improvement in these skills allows us to navigate interactions respectfully and inclusively. The Impact of Diversity Practices and Experiences on Others: When diversity practices are implemented effectively, individuals from underrepresented groups can feel valued, supported, and empowered. Their experiences become an integral part of the organizational culture, leading to increased job satisfaction, productivity, and employee retention. By recognizing and addressing the unique needs and challenges faced by diverse individuals, we can create a more inclusive and harmonious workplace. Conclusion

Question 1
Effective communication skills and techniques are important in all types of community and health services roles. Briefly define and provide one example of each of the following: (50 words each)
Open ended questions
Ans - These are questions that do not have a specific answer and encourage the respondent to provide detailed and thoughtful responses. For example, "Tell me about your experience with the program" allows the person to share their thoughts, feelings, and experiences freely.

Ans - Affirmations: Affirmations are declarations that support and uphold a person's accomplishments, efforts, or other positive qualities. They offer inspiration and assistance. Saying something like, "You've made significant progress in your recovery journey," recognises the person's accomplishments and encourages them to keep working hard.

Ans - Reflections and summaries: Reflections involve restating or paraphrasing what someone has said to demonstrate understanding and encourage further exploration. Summaries involve providing a concise overview of the main points discussed. For example, reflecting by saying, "It sounds like you're feeling overwhelmed with your workload" shows empathy and encourages the person to elaborate. A summary could be, "So, you've mentioned that you're experiencing stress due to multiple deadlines and a heavy workload.

Ans -. Consequences of legislation breaches: Breaching legislation, such as discrimination and human rights laws, can lead to significant consequences. These may include legal penalties, fines, reputational damage, and potential lawsuits. Additionally, responsibilities not carried out can result in the violation of individuals' rights, loss of trust, and harm to the affected parties. It is essential to adhere to legislation and fulfill responsibilities to maintain a fair and equitable environment.

Question 3
Different communication approaches will be used for different outcomes. (30 words each)

Ans - Through empathy, active listening, and open-ended questions, motivational interviewing is a client-cantered strategy that aims to elicit intrinsic motivation and promote behaviour change. In contrast, a coercive approach ignores the person's autonomy and motivation and instead uses threats, punishment, or force to compel compliance.
Outline the difference between collaboration and confrontation.
Ans - Collaboration involves working together, sharing ideas, and finding mutually beneficial solutions. It promotes open communication, respect, and teamwork. Confrontation, on the other hand, involves a direct and assertive approach that may involve challenging or opposing views. It can lead to tension or conflict if not managed effectively.

Question 5
Language barriers


Noise or environmental distractions
Language barriers

Question 7
Why is it important that you report potentially complicated or difficult situations to your supervisor? (30 words)
Ans - Reporting potentially complicated or difficult situations to your supervisor is important to ensure timely resolution, seek guidance and support, maintain accountability, and prevent further escalation of issues in the workplace.

Question 9
Explain why it is important to use clear and slow verbal communication with a new client. (20 words)
Using clear and slow verbal communication with a new client is important to ensure understanding, build rapport, and avoid miscommunication or confusion.
What else can be useful to ensure you are communicating with a new client effectively? List three other communication techniques you can use. (20 words)

Briefly outline how you might document and store a person’s consent to a service, either digitally or in hard copy. (30 words)

Ans - When documenting and storing a person's consent to a service, whether digitally or in hard copy, it is important to create a clear and detailed consent form that includes the person's signature, date of consent, and a comprehensive explanation of the service being provided. If stored digitally, secure databases or electronic document management systems can be used, ensuring encryption and access controls are in place. For hard copies, maintaining organized and secure physical filing systems with restricted access is essential to protect confidentiality.

Question 13
To whom would you refer an adverse event, or a breach of or non-adherence to standard procedures in your workplace? Name at least two people.
1.Your immediate supervisor or manager: They are responsible for overseeing the operations and ensuring compliance with procedures. They can address the issue internally or escalate it to higher management if necessary.

Whom might you need to consult for feedback and advice regarding skill development opportunities in your work? Explain how you might go about doing this. (50 words)

Ans - To obtain feedback and advice regarding skill development opportunities in your work, you may need to consult various individuals such as your supervisor, mentors, or colleagues with relevant expertise. You can initiate this process by scheduling one-on-one meetings, requesting feedback on your performance, expressing your interest in skill development, and seeking their recommendations for training programs, workshops, or resources.

Question 17
List two circumstances under which information which is usually protected under privacy legislation can be shared with other lawfully authorised people. (30 words)

Question 19
Name a situation in your own work role/sector where you might be able to make use of each of the following forms of digital media. (30 words each)

Ans - The internet/websites: Sharing information about services, resources, or updates through a website, providing access to relevant information for clients or stakeholders.
Email
Ans - Communicating with colleagues, clients, or stakeholders, sharing important documents or information, and facilitating ongoing correspondence.
Social media
Ans - Engaging with the audience, promoting services or events, sharing relevant content, and building an online presence to connect with clients or community members.

Ans - Creating educational or informative content, sharing interviews, tutorials, or updates relevant to the work role/sector, and engaging with a wider audience through audio or visual mediums.

Utilizing specialized applications or software on tablets to streamline work processes, collect data, or provide interactive resources or tools to clients or colleagues.

Disseminating updates, announcements, or relevant news to clients, stakeholders, or colleagues through regular newsletters or broadcasts, ensuring consistent communication.

Sharing internal documents, resources, or policies within the organization, providing a centralized platform for collaboration, information sharing, and internal communication among employees.

Question 21
Name at least three ways in which you could contribute to identifying and discussing any improvements that could be made to work practices in your organisation. (50 words)
Industry Associations: The organization may have partnerships or communication channels with industry associations or trade organizations.
Professional Networks: The organization may participate in professional networks or forums specific to its sector or field. These networks facilitate communication and collaboration among organizations with similar interests, allowing for the exchange of ideas, knowledge sharing, and joint problem-solving.

Question 23
Discuss how aged care clients are assessed for funding using the Aged Care Funding Instrument (ACFI) tool. (50 words)
Ans - Aged care clients' funding needs are evaluated using the Aged Care Funding Instrument (ACFI). It assesses their degree of dependency on daily living activities, behaviour, and complex healthcare needs. In order to determine the proper funding level for each client, ACFI assessors collect data via interviews, observations, and medical records.

You work for a respite care provider. Undertake the following tasks on their behalf:

Step 1: Design a brochure to give to new workers at your service.

Respite Care Provider

Welcome to our Team!

Hearing Impairment: Ensure clear and concise speech, face the person directly, and consider using assistive devices like hearing aids or amplifiers if necessary.

Non-Verbal Communication Barriers:

Use Visual Aids: Utilize pictures, charts, or written materials to support verbal communication and enhance understanding.
Patience and Empathy: Show understanding and patience when faced with communication challenges. Adapt your communication style to suit the needs of everyone.

To:

Subject Line:

Instructions about what they need to bring (Identification, Medicare, healthcare/concession cards, bank details for payment etc.)
The duration of the appointment

Subject Line: Details of Your Next Appointment

Dear [Mark Anderson],

Duration: [3 days]

Please remember to bring the following items with you to your appointment:

Arrival and Parking Information:

Please arrive 10 minutes prior to your scheduled appointment to allow sufficient time for check-in and any necessary paperwork. Our service is located at:

If you have any questions or need further information, please feel free to contact our office at [Phone Number] or via email at [Email Address]. We look forward to seeing you at your appointment.

Kind regards,

Assessment Task 2: Assessor Checklist

Table of Contents

Assessment Outline

Assessment Task 2: Assessor Checklist