Amanda the operations manager and sarah the administration manager
| Assessment Task 2: Develop and implement a business plan |
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Task summary
In this assessment task, you are required, in the role of the newly appointed Business Development Manager for Oz house Clean, to participate in a meeting with Senior Management to discuss the development of the Business Plan and then conduct research and develop and submit a business plan.
This assessment is to be completed in the simulated work environment in the RTO.
Required
Business Plan Template
Operational Plan
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Email with business plan attached
Assessment criteria
Re-submission opportunities
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
The company employs 15 cleaners, all of whom are part-time contract staff working between 10 and 15 hours a week. The company currently has approximately 70 regular clients, based around Melbourne inner city. These clients require regular home cleaning, either weekly or once every two weeks for 3 to 6 hours. A standard hourly rate of $40 is charged. Staff receive an hourly rate of $25 per hour. The cost of the products provided to staff for cleaning, including equipment and ongoing supplies such as cleaning products, works out to be approximately an additional $2 per hour on top of the rate paid to staff. The company is also considering whether it may be wiser to move to employing a number of full-time, permanent cleaning staff. This is partly because there is a high turnover of casual staff and little loyalty to the company. Staff costs for employing a full-time cleaner is $55,000 per year, including superannuation payments. All ongoing cleaning supplies are currently purchased from Total Cleaning Supplies in Melbourne. However, as this company does not currently offer environmentally friendly products for use in cleaning, a different supplier needs to be identified. It is estimated that the purchase of these products will be an additional $10,000 per month. The products cost double the amount of the non-environmentally friendly products. |
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Prepare to develop business plan
Meet with Senior Management to discuss the business plan
At the meeting with Senior Management, you are required to assume that the management team will need to be provided with general information about business planning, as well as exploring the business vision, mission, values and objectives for input into the plan.
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It should introduce and summarise the contents of the attachment. The email text should explain that the business plan is going operational and provide a brief overview of the timelines for implementation and key performance requirements. Your email also needs to ensure that the Operations Manager and the Administration Manager are equipped and prepared to begin implementation of the action items assigned to them. |
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A suitable contract cleaner has been identified and they have agreed to the fulltime job offer and conditions. Prepare the employee contract template included in your resource folder in the relevant sections using the information below: |
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Send an email to the employee (your assessor).
