According lotus compassionate care policy and procedures

STUDIES
1.

c) Personal Hygiene Needs

You will be required to submit four (4) video clips to demonstrate your completion of the skill requirements included in this activity. The objective of this role play activity is to demonstrate your skills in performing the following tasks correctly:

- Following correct manual handling procedures in assisting a client get to in and out of the car

- Employ flexible, adaptable and person-centred approaches to empower client

To be able to demonstrate all these requirements, you are required to submit one video clip for each of the scenarios described below:

- Assist ‘Katie’ to stand and use her walking stick.

Scenario 2: fall recovery

Ruth is a very religious woman of the Jewish faith and lives at home

with her family. She was a keen cook and followed her faith’s rules on food preparation and presentation. She strictly follows the Kosher dietary rules and regulations. Ruth has been diagnosed with LBD and is not able to prepare her own food. She can feed herself if the larger items are cut into smaller bite sized proportions. When applying for a bed in residential care, Ruth and her family were told that the facility had employed a Kosher trained chef who would be able to provide for all her requirements.

Ruth has decided to lodge a complaint and asked you for advice. She feels the reason she and her family decided she stay at the facility was the promise of helping her cope with her condition while being able to

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	e. Article 25

List two (2) rights of the client that were breached in the scenario.

3. Does the scenario provided above show Ruth is abused and or


a.	Be objective, factual, accurate, and in logical order
b.	Identify the human right that was breached (from Question 1)
c.	Identify the rights of the client that were breached (from

To
From	Candidate <Candidate’s Email Address>
Subject	Breaching Ruth's rights

Compassionate Care Complaints Procedures to Ruth, and she has

requested you to write this information down for her.


a.
b.
c.	Information about the Aged Care Complaints Scheme (ACCS)

so Ruth is able to decide between making an internal or

Guidance: Ensure that your letter can easily be understood by Ruth.

You will be able to make a compliant verbally or writing and our compliant officer will meet you within few working day. All complaints will be considered with confidentiality and within a fair and impartial process. Therefore you can make a complaint freely without suffering on it. The complaints officer will document all relevant factors and he will interview the respondent to develop proposed plan within days of complaint’s interview. If you cannot accept the proposed plan for issue, you can make an appeal.

As well as you can make external complaint using Aged Care Complaints Scheme. It is a a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded in part by the Australian Government. You can contact them through Call 1800 550 552 or visiting .

Guidance:
a.	On the “Home Page”, click on the “Lodge a complaint” button.
b.	On the “Lodge a Complaint Page”, look for the “Online

below.