Information Technology in Business - IS 335

Cloud Lab Exercise Reflections – Spring 2018


Reflections are an essential part of modern software development (Agile). They give participants the opportunity to reflect on their activities and learn from them. Ideally in our case, “lessons learned” beyond the actual content of the exercises.

Each week you will be asked to summarize your contributions in classNameand the learning experiences you’ve had. Journalize your thoughts on one-page or less, double-spaced, 12-point font, one-inch margins in MS Word format. Submit these Reflections through Canvas. Always put your name, date and page numbering on your papers.

As part of your Reflections, feel free to add suggestions and comments about the course. IS 335 is being revised to reflect the new environments and options that IT has and faces. Much of current practice is predicated on in-house on-premises environments. As we move forward, cloud is becoming increasing important to businesses and on-premises is declining. Thank you in advance for your input.

General Thoughts:

This is an opportunity to explore 3 significant dominant platforms/players in the cloud marketplace. They have similarities and differences. All three platforms are worth being informed about.

In terms of this course, you can focus on comparing these offerings against each other and obtaining a broad knowledge of the platforms and their offerings. Or, you can select one platform and go deep on that platform. Both approaches are valid. You can select the approach that works for you and you can change your approach as you get into these platforms.

The course objective is to learn as much as you can about these systems.

Below are three tentative outlines for your Reflections.

  1. An Outline encompasses all three Cloud Providers:


    • Did (since last classNamesession)
    • Doing (currently working on)
    • Plan to Do (planning to do next)
    • Issues Encountered


    • Did
    • Doing
    • Plan to Do
    • Issues Encountered


    • Did
    • Doing
    • Plan to Do
    • Issues Encountered

    “Lessons Learned” or “Take Aways

  2. An Outline for a single provider:

    AWS or Azure or Salesforce.com

    • Did
    • Doing
    • Plan to Do
    • Issues Encountered
    • “Lessons Learned” or “Take Aways”
  3. An Alternative Outline comparing multiple Cloud Providers:

    AWS and/or Azure and/or Salesforce.com

    • Similarities
    • Differences
    • Issues Encountered
    • “Lessons Learned” or “Take Aways”
    • Preferences and your rationale behind your preferences

Cloud Lab Exercise 02 – Administrative Console – Spring 2018


All three of the cloud providers, Amazon Web Services (AWS), Microsoft’s Azure (Azure), Salesforce.com generate their revenue through a utility subscription model. “Utility” in the sense that users pay for the services they use. “Subscription” in the sense that users pay regularly, periodically, typically monthly, for the services they consumed. The one revenue model these three services do not use is advertising. These services are entirely dependent on the revenue they generate through the sale of services.

Users, whether individuals or companies, make advanced arrangements to automatically pay for the services they receive. While large enterprises may have credit arrangements, as opposed to credit cards, individuals and small businesses provide credit cards as a means to

  • Identify themselves
  • Establish credit and
  • Pay for their services.

With this in mind, it is incumbent on users to know the following:

  • How fees and charges are calculated and
  • Users current balances, which in our case, includes credits and a remainder.

Course Requirements:

  • Locate and explore the administrative “console” that controls the provisioning and decommissioning of services.
  • Know how to turn on and how to turn off services, which starts and stops the related charges.
  • Know what your current balance is and be able to forecast future charges so that you do not obligated to unexpected, unanticipated charges.

The reason for this exercise is obvious; I don’t want anyone to be surprised by an unexpected charge from a cloud provider. Granted this possibility is remote, BUT, in a business setting this could be a problem. In an on-premises situation, IT’s costs are fairly stable. They include recurring personnel costs, contract costs, equipment repair costs, minor purchases, etc., which are relatively stable. Expensive items are generally CapEx costs that are accounted for in a capital budget. In an “elastic” cloud environment, costs could be volatile; they could jump up and down. Hence, it is incumbent on the IT department to track these costs and alert management as appropriate when extraordinary costs will be incurred.

Cloud Lab Exercise 02 – Administrative Console

Outline-b among the three tentative Cloud Providers:

Introduction: Most of the individuals, companies or even large enterprises have their payment method set up for the services they receive. This process is the same for Cloud Service Platforms such as Amazon Web Services (AWS), Microsoft Azure and Salesforce.com. For this Lab Exercise, I worked on a tutorial from Microsoft Azure Regarding the Administrative Consul.

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