Change Management Strategy
Assessment 2
Advanced Diploma of Leadership and Management
BSBINN 601 Lead and Manage Organizational Change
Introduction
This report is aim to develop a change management strategy. Identify strategic change requirements and develop a change management plan including cost benefit analysis, stakeholder management plan, communication plan and training plan.
Identify Change goals
Goal 1
Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.
Goal 2
Implement one person/truck policy using automatic lift gates in the first quarter of the 2016 financial year.
Impact of change goal
People
Processes
Technology
Company
Structure
Cost Benefit Analysis
Change requirement |
Cost |
Risk |
Benefit |
F/MF/NF |
PDA/GPS |
$40000 |
Not helping of increasing market share or profit |
Fast and efficient delivery Keeping record digitalize and more Accurate |
F |
Buying 10 new trucks |
$1,000,000 |
The truck will need to repair from time to time The cost is much more expensive |
helping to increase market share and profit Helping to achieve the company goal (increasing 7.5% of market share) |
MF |
Installing the automatic gate |
$100,000 |
Driver might have resistance The cost is high |
Reduce workplace injuries |
F |
Project analyst |
$8,000 |
Help to implement the goal |
F |
|
PDA/GPS Trainer |
$6,000 |
Help to provide training of PDA/GPS |
F |
|
Lift gates trainer |
$6,000 |
Help to provide training of lift gates |
F |
Developing change management plan
ADKAR model
Awareness of change |
• Communication of the change to occur across the entire business • Communication plant to include all team manager to ensure they understand the change • Communication plan to include team meeting with truck driver team to ensure they understand the change |
Desire to participate and support the change |
• Truck driver manager to participate as part of the project allowing them to affect how the change is implemented and therefore creating a desire to support the change • Key messages to include the benefits of the change for:
|
Knowledge on how to change |
• Training on PDA/GPS, lift gates to ensure all drivers have the skills to operate new technology |
Ability to implement required skills and behaviour |
• Install PDA/GPS before the implementation date 30 Sep 2016 • Install new gate lift before the implementation date 30 Sep 2016 |
Reinforcement to sustain the change |
• Post-implementation review to be completed including feedback from Managers • Truck driver manager to conduct weekly team meetings post-implementation to maintain open communication with teams |
Stakeholder management plan
Stakeholder |
Need and concern |
Level of Engagement |
Finance manager |
Impacts to financial structures and reporting Project supporting requirements |
High |
HR manager |
Impacts to people Project supporting requirement |
High |
IT manager |
PDA/GPS installing requirements |
High |
Operation supervisors |
Concern; how the change impact them Concern: how the change impact their team |
High |
Marketing manager |
Minimal concerns or neds as no direct impact to marketing team or function |
Low |
Communication plan
Who (Stakeholders) |
What (Message) |
How (Method) |
When (Date and time) |
Communicator Responsible |
Truck Driver |
Change management plan Training plan |
Presentation Workshop |
Every week |
Jonathan Lee (management consultant) |
Supervisor |
Change management plan Training plan |
Face to face meeting |
Every week |
Jonathan Lee (management consultant) |
Operation manager |
Change management plan Training plan |
Email, Teleconference Face to face meeting |
15/09/16 |
Jonathan Lee (management consultant) |
HR manager |
Reassign present employee role |
Email, Teleconference Face to face meeting |
15/09/16 |
Jonathan Lee (management consultant) |
Finance manager |
Budget plan |
Face to face, meeting, |
15/09/16 |
Jonathan Lee (management consultant) |
Training plan
Who |
Skills |
When |
How |
Organizer |
Supervisor |
Learn to operate PDA, GPS and automatic lift gate |
15/09/16-30/09/16 |
Training workshop |
PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell) |
Truck Drier |
Learn to due with change circumstances Learn to operate PDA, GPS and automatic lift gate |
15/09/16-30/09/16 |
Training workshop On job training |
PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell) Jonathan Lee (management consultant) |
Reporting plan
Reporting element |
Measures |
Status |
Change goal |
Installing PDA/GPS system and automatic lift gate in the first quarter of the 2016 financial year Implement one person/truck policy in the first quarter of the 2016 financial year |
Amber |
Project management |
Delivery of project activities as per project plan for each stream |
Overall Status: Amber |
People |
Amber |
|
Process |
Amber |
|
Technology |
Green |
|
Structure |
Amber |
|
Stakeholder management |
Stakeholders engaged and comfortable with current position |
Green |
Communication |
Communication plan activities on schedule |
Green |
Education |
Education plan activities on schedule |
Green |
Cost benefits |
Project budget on track |
Green |
Cost benefits on track to be realized |
Green |
|
Risk management |
Risk management plan effectively managing risk |
Amber |
Training plan |
Training for truck manager Training from truck manager to truck driver Training for admin support |
Amber |
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