BSBINN601 Lead and Manage Organizational Change Sample Assignment

Change Management Strategy

Assessment 2

Advanced Diploma of Leadership and Management

BSBINN 601 Lead and Manage Organizational Change

Introduction

This report is aim to develop a change management strategy. Identify strategic change requirements and develop a change management plan including cost benefit analysis, stakeholder management plan, communication plan and training plan.

Identify Change goals

Goal 1

Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.

Goal 2

Implement one person/truck policy using automatic lift gates in the first quarter of the 2016 financial year.

Impact of change goal

People

Manager will have to manage more truck drivers than before due to expanding team.
Drivers will need to work with one person per truck with the new automatic lift gates. Drivers have historically reacted negatively to change. They may have resistance in cutting two drivers to one driver per truck.

Processes

Drivers will have to record their time using PDA instead of paper, which will become more efficient.
Drivers will need to work with one person per truck with the new automatic lift gates, which will reduced possibility of lifting injury.

Technology

New technology such as PDA/GPS, automatic lift gates will be using by the company, which may lead to the cost go up higher.
Require training to the people when introducing new technology.

Company

Through the new change of goal, Fast Track Couriers is expecting to expand business in the metropolitan area so that small to medium package deliveries market share increase by 7.5%

Structure

Company structure may need to expand such as adding another trucking manager because of the expanding trucking team.

Cost Benefit Analysis

Change requirement	Cost	Risk	Benefit	F/MF/NF
PDA/GPS	$40000	Not helping of increasing market share or profit	Fast and efficient delivery Keeping record digitalize and more Accurate	F
Buying 10 new trucks	$1,000,000	The truck will need to repair from time to time The cost is much more expensive	helping to increase market share and profit Helping to achieve the company goal (increasing 7.5% of market share)	MF
Installing the automatic gate	$100,000	Driver might have resistance The cost is high	Reduce workplace injuries	F
Project analyst	$8,000		Help to implement the goal	F
PDA/GPS Trainer	$6,000		Help to provide training of PDA/GPS	F
Lift gates trainer	$6,000		Help to provide training of lift gates	F

Developing change management plan

ADKAR model

Awareness of change	• Communication of the change to occur across the entire business • Communication plant to include all team manager to ensure they understand the change • Communication plan to include team meeting with truck driver team to ensure they understand the change
Desire to participate and support the change	• Truck driver manager to participate as part of the project allowing them to affect how the change is implemented and therefore creating a desire to support the change • Key messages to include the benefits of the change for: Drivers Mangers Company
Knowledge on how to change	• Training on PDA/GPS, lift gates to ensure all drivers have the skills to operate new technology
Ability to implement required skills and behaviour	• Install PDA/GPS before the implementation date 30 Sep 2016 • Install new gate lift before the implementation date 30 Sep 2016
Reinforcement to sustain the change	• Post-implementation review to be completed including feedback from Managers • Truck driver manager to conduct weekly team meetings post-implementation to maintain open communication with teams

Stakeholder management plan

Stakeholder	Need and concern	Level of Engagement
Finance manager	Impacts to financial structures and reporting Project supporting requirements	High
HR manager	Impacts to people Project supporting requirement	High
IT manager	PDA/GPS installing requirements	High
Operation supervisors	Concern; how the change impact them Concern: how the change impact their team	High
Marketing manager	Minimal concerns or neds as no direct impact to marketing team or function	Low

Communication plan

Who

(Stakeholders)

What

(Message)

How

(Method)

When

(Date and time)

Communicator Responsible

Truck Driver

Change management plan

Training plan

Presentation

Workshop

Every week

Jonathan Lee

(management consultant)

Supervisor

Change management plan

Training plan

Face to face meeting

Every week

Jonathan Lee

(management consultant)

Operation manager

Change management plan

Training plan

Email, Teleconference

Face to face meeting

15/09/16

Jonathan Lee

(management consultant)

HR manager

Reassign present employee role

Email, Teleconference

Face to face meeting

15/09/16

Jonathan Lee

(management consultant)

Finance manager

Budget plan

Face to face, meeting,

15/09/16

Jonathan Lee

(management consultant)

Training plan

Who

Skills

When

How

Organizer

Supervisor

Learn to operate PDA, GPS and automatic lift gate

15/09/16-30/09/16

Training workshop

PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell)

Truck Drier

Learn to due with change circumstances

Learn to operate PDA, GPS and automatic lift gate

15/09/16-30/09/16

Training workshop

On job training

PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell)

Jonathan Lee

(management consultant)

Reporting plan

Reporting element	Measures	Status
Change goal	Installing PDA/GPS system and automatic lift gate in the first quarter of the 2016 financial year Implement one person/truck policy in the first quarter of the 2016 financial year	Amber
Project management	Delivery of project activities as per project plan for each stream	Overall Status: Amber
	People	Amber
	Process	Amber
	Technology	Green
	Structure	Amber
Stakeholder management	Stakeholders engaged and comfortable with current position	Green
Communication	Communication plan activities on schedule	Green
Education	Education plan activities on schedule	Green
Cost benefits	Project budget on track	Green
Cost benefits	Cost benefits on track to be realized	Green
Risk management	Risk management plan effectively managing risk	Amber
Training plan	Training for truck manager Training from truck manager to truck driver Training for admin support	Amber