Annotated Bibliography: Internal Communications


Argenti, P. A. (2016). Corporate communication. (7th ed.). New York, NY: McGraw-Hill Education. 

Paul Argenti has been a professor of management and corporate communications at the Tuck school of Business at Dartmouth for 35 years. His text book offers vast knowledge about corporate communication with a chapter dedicated to internal communications which will be in instrumental in this paper.

Dryl, T. (2017). Internal branding in organization in the context of internal corporate communication. Handel Wewnetrzny, (367), 56-68. Retrieved from

Mr. Dryl studied and works at Uniwersytet Gdański. His article on Internal branding will be moderately useful in this papers discussion of how internal branding aids employees with internal communications.

Eskelinen, T., Rajahonka, M., Villman, K., & Santti, U. (2017). Improving internal communication management in SMEs: Two case studies in service design. Technology Innovation Management Review, 7(6), 16-24. Retrieved from

Tuomo Eskelinen works as an RDI Advisor at the Savonia University of Applied Sciences in Finland. Mervi Rajahonka, works as an RDI Advisor at the Small Business Center, at the South-Eastern Finland University of Applied Sciences XAMK, Finland.

Kaija Villman, works as a Project Manager at the South-Eastern Finland University of Applied Sciences XAMK, Small Business Center, Finland. Ulla Santti has experience as a teacher of Business Administration and Marketing, research, development, and innovation projects at the Savonia University of Applied Sciences in Finland. This article will aid in understanding hoe smaller businesses can benefit from internal communications.

Huang, J., Baptista, J. & Galliers, R. D. (2013). Reconceptualizing rhetorical practices in organizations: The impact of social media on internal communications. Information & Management, 50(2-3), 112-124. Retrieved from:

Jimmy Huang is a reader in Information Systems and works for the Information Systems and Management Group at Warwick Business School, the University of Warwick. João Baptista (John) is Associate Professor of Information Systems at Warwick Business School in the UK. Robert D. Galliers is a Professor and served as Provost at Bentley University, and headsup Bentley's progress to university status and EQUIS and EDAMBA accreditations. This article will be helpful with the portion of the paper geared towards the social media aspects of internal communications.

Hume, J. & Leonard, A. (2014). Exploring the strategic potential of internal communication in international non-governmental organisations. Public Relations Review, 40(2), 294-304. Retrieved from:

Jessica Hume is part of the division of communication management, department of business management, faculty of economic and management sciences at the University of Pretoria, South Africa. Anne Leonard is part of the division of communication management, department of business management, faculty of economic and management sciences at the University of Pretoria, South Africa. Their article on internal communications in non-government organizations will add moderate information within the context of internal communications to this research paper.

Jacobs, M. A., Yu, W. & Chavez, R. (2016). The effect of internal communication and employee satisfaction on supply chain integration. International Journal of Production Economics 171(1), 60-70. Retrieved from:

Mark Jacobs is with the department of operations management at the College of Business at the University of Dayton, Dayton, Ohio. Wantao Yu is Professor of supply chain management at the University of Roehampton. Roberto Chavez, University College Dublin, Universidad Diego Portales Supply chain management, Lean manufacturing, Sustainability, Entrepreneurial orientation. The article will be helpful from the perspective of how internal communications aids in employee satisfaction.

Kang, M., & Sung, M. (2017). How symmetrical employee communication leads to employee engagement and positive employee communication behaviors. Journal of Communication Management, 21(1), 82-102. Retrieved from

Minjeong Kang works in the Department of Journalism, Indiana University, Bloomington, Indiana, USA. Minjung Sung is part of the Department of Advertising and Public Relations, Chung-Ang University, Seoul, South Korea. This article focuses on how internal communications may influence employee engagement within the company and how this may affect their communication behaviors to others in regard to the company. This will be useful in showing how internal communications is beneficial in establishing a relationship between the employee and the company.

Karanges, E., Johnston, K., Beatson, A. & Lings, I. (2015). The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 41(1), 129-131. Retrieved from:

Emma Karanges, Kim Johnston, Amanda Beatson and Ian Lings are all part of Queensland University of Technology, School of Advertising, Marketing, and Public Relations, Brisbane, Australia. This article looks at how internal communications influences employee engagement on the organizational and supervisor levels. This will benefit the research paper by adding the supervisor aspect to the employee engagement part of internal communications.

Lemon, L.L. & Palenchar, M.J. (2018). Public relations and zones of engagement: Employees’ lived experiences and the fundamental nature of employee engagement. Public Relations Review, 44(1), 142-155. Retrieved from:

Laura Lemon University of Alabama. Michael J. Palenchar is an Associate Professor in Public Relations at the University of Tennessee (Ph.D., University of Florida). This study looks at employee engagement through the public relations aspect and will moderately benefit the research paper in that it will give more support for the employee engagement through internal communications.

 Lipiäinen, H.S.M., Karjaluoto, H.E. & Nevalainen, M. (2014) Digital channels in the internal communication of a multinational corporation. Corporate Communications: An International Journal,19(3), 275-286. Retrieved from:

Heini Sisko Maarit Lipiäinen, Heikki Ensio Karjaluoto and Marjo Nevalainen are all a part of the School of Business and Economics, University of Jyväskylä, Jyväskylä, Finland. This article provides information on the digital aspect of internal communications and how these digital tools can aid in internal communications. This article will add to the social media aspect of the research paper.

Liu, G., Ko, W.W. & Chapleo, C. (2017). Managing employee attention and internal branding. Journal of Business Research, 79, 1-11. Retrieved from:

Gordon Liu: school of Management, University of Bath, United Kingdom. Wai Wai Ko: Southampton Business School, University of Southampton, United Kingdom. Chris Chapleo: Bournemouth University, The Business School, Executive Business Centre, Bournemouth, United Kingdom. Their research on internal branding focuses on employee brand building behaviors. This article will add additional information to Argenti’s section on internal branding and internal communications.

Mazzei, A. (2014). Internal communication for employee enablement: Strategies in american and italian companies. Corporate Communications: An International Journal, 19(1), 82-95. Retrieved from:

Alessandra Mazzei Coordinator BA in PR & Corp Com and Director Centre for Employee Relations & Communication, Università IULM

Milan Area, Italy. Mrs. Mazzei’s article shows how internal communications enables employees to build better relationships with their companies. This article will be helpful in that it shows managements role in internal communications.

Men, R.L. (2014). Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction. Management Communication Quarterly, 28(2), 264 – 284.doi:

Linjuan Rita Men, Department of Communication Studies, Southern Methodist University. Ms. Men explores various channels of internal communications such as face to face and how it effects employee satisfaction. This will be useful to the research paper in that it will give examples of different communication channels available for companies to explore.

Men, R.L. (2015). The internal communication role of the chief executive officer: Communication channels, style, and effectiveness. Public Relations Review, 41(4), 461-471. Retrieved from:

Linjuan Rita Men, Department of Communication Studies, Southern Methodist University. Ms. Men’s article explores the various communication channels, styles and quality of communication of chief executive officers.

Neill, M.S. & Jiang, H. (2017). Functional silos, integration & encroachment in internal communication. Public Relations Review, 43(4), 850-862. Retrieved from:

Marlene Neill Department of Journalism, Baylor University, Waco, TX. Hua Jiang

S.I. Newhouse School of Public Communications, Syracuse University, Syracuse. This article gives insight into different internal communications that help employees feel more like stakeholders than just employees. It looks at establishing communication channels such as face to face and company newsletters to get employees engaged. This will be very useful to the research paper.

Omilion-Hodges, L.M. & Baker, C.R. (2014). Everyday talk and convincing conversations: Utilizing strategic internal communication. Business Horizons, 57(3), 435-445. Retrieved from:

Leah Omilion-Hodges Western Michigan University, Kalamazoo, MI. Colin Baker School of Communication, Radford University, Radford, VA. This article shows managers how to use strategic communications to positively promote a more positive everyday talk from employees about the company. This will be useful in the section for managements role.

Potoski, M. & Callery, P.J. (2018). Peer communication improves environmental employee engagement programs: Evidence from a quasi-experimental field study. Journal of cleaner production, 172, 1486-1500. Retrieved from:

Matthew Potoski and Patrick Callery are a part of Bren School of Environmental Science and Management, University of California, Santa Barbara. Peer communication enhances employee engagement, raising moral, improving social conditions as well as company’s performance. This will give moderate information to this research paper.

Ruck, K. Welch, M., & Menara, b. (2017). Employee voice: An antecedent to organisational engagement? Public Relations Review, 43(5), 904-914. Retrieved from:

Kevin Ruck: PR Academy, Maidstone Studios, Maidstone, Vinters Park, UK.

Mary Welch: Faculty of Business and Law, The Open University, Milton Keynes, UK.

Barbara Menara: School of Management, University of Central Lancashire, Preston, UK.

Their article focuses on employee engagement from communications. This will add to the research for the paper.

Sievert, H. & Scholz, C. (2017). Engaging employees in (at least partly) disengaged companies. Results of an interview survey within about 500 German corporations on the growing importance of digital engagement via internal social media. Public Relations Review, 43(5), 894-903. Retrieved from:

Holger Sievert is the Head of Media School, at Macromedia University, Bruederstrasse, Cologne, Germany. Christina Scholz is Junior Manager Internal Communications at Continental Automotive, Regensburg, Germany. Their article centers around social media as a tool for engaging employees in internal communications. This will be a useful article for the social media section of the research paper.

Vercic, A.T. & Vokic, N.P. (2017). Engaging employees through internal communication. Public Relations Review, 43(5), 885-893. doi:

Ana Vercic and Nina Vokic are a part of the University of Zagreb, Faculty of Economics and Business, Zagreb, Croatia. This article adds to the research of internal communications and employee engagement by looking at employee engagement from 3 dimensions. This will be a great addition to the research paper.

Verheyden, M. & Cardon, P. (2018). Social software and internal communicators’ gatekeeping sense of self. Public Relations Review, 44(2), 299-307. Retrieved from:

Mark Verheyden works in the Department of Media & Communication Studies at Vrije Universiteit Brussel, Brussels, Belgium. Peter Cardon is a part of the University of Southern California, Marshall School of Business, Los Angeles, CA. Their paper looks at previous research about social software encouraging symmetrical communications and instead find that it encourages asymmetrical communications. This will be helpful in the management’s role of internal communications within this research paper.

Villa, S., Gonçalves, P., & Villy Odong, T. (2017). Understanding the contribution of effective communication strategies to program performance in humanitarian organizations. Journal of Humanitarian Logistics and Supply Chain Management, 7(2), 126-151. Retrieved from

Could not find notes on authors. Their paper explores concepts from communications theory to develop a structured model in hopes of improving communications. This article will be moderately useful for added content in the communication area.

Welch, M. (2013). Mastering internal communication: Knowledge foundations and postgraduate education. Public Relations Review, 39(5), 615-617. Retrieved from:

Mary Welch is a part of Lancashire Business School, University of Central Lancashire, UK. Ms. Welch’s article focuses on internal communications education and contributes a framework for communications knowledge. This will be very helpful in the management’s role section of the paper.

Welch, M. (2015). Internal communication education: A historical study. Journal of Communication Management, 19(4), 388-405. Retrieved from

Mary Welch is a part of Lancashire Business School, University of Central Lancashire, UK. Ms. Welch’s article focuses on the historical aspects of communications and that while internal communications discipline was active in early frameworks, it has been removed in recent years. This article will aid in the education of management in this research paper.

Young, A. & Hinesly, M.D. (2014). Social media use to enhance internal communications: Assignment design for business students. Business and Professional Communication Quarterly, 77(4), 426-439. Retrieved from:

Amy Young and Mary Hinesly are both a part of Ross School of Business, University of Michigan. Their article focuses on a Assignment that is offered at the Ross School of Business at the University of Michigan in regard to social media and internal communications. This article will be useful in the social media section of this research paper.