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MMM132

Chartered_Accountants_ANZ_Reflect_RAP_

4. What barriers exist that make effective decision-making difficult?

5. How can a manager improve the quality of her individual

Managers are constantly making decisions that have significant impacts and implications

Managerial decision-making is characterized by complexity, incomplete information, and time constraints

There are sometimes ethical implications Deakin - Restricted to

Emotional
intelligence (EI)
is important in
decision-making

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type	Technique
Programmed	Heuristics (mental shortcuts)
Non-		Improves quality, generates more options, reduces bias Improves quality, generates more options
programmed
Talk to other people. Be creative. (Attribution: Copyright Rice University, OpenStax, under CC-BY 4.0 Think about the long-term implications. license)

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Improves quality,
	generates more options,
reduces bias
Assign a devil’s advocate.
Improves quality,
	prevents suppression of
dissent
Help group members find common ground but manage potential groupthink.

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Managerial

2. Know the types of communications that occur in organizations.

3. Understand how power, status, purpose, and interpersonal skills affect communications in organizations.

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Decoding
Receiver
Feedback
Noise

Types of Communications in Organisations

Oral
Written
Non-verbal (is 93% of f2f communications)• Kinesthetics = body language
• Para-language = pitch, tone, rate, volume & voice pattern

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