The increasing use of computers to do routine tasks has shifted the kinds of skills needed for employees. Such qualities as physical strength & mastery of a particular piece of machinery are no longer important for many jobs. More employees are looking for mathematical, verbal and interpersonal skills. Often, when organizations are looking for technical skills, they are looking for skills related to computers & use of Internet. When employees lack advanced literacy & thinking skills, they may be unable to perform their jobs competently & will experience difficulty adjusting to changes in the workplace. Today employees must be able to handle a variety of responsibilities, interact with customers and think creatively.