HRM is playing an important role in helping organizations gain & keep an advantage over competitors by becoming high performance work systems. These are the organizations that have the best possible fit between their social system and technical system. As the nature of the workforce and technology available to firms has changed, so have the requirements for creating a high performance work system. Customers are demanding high quality and customized products, employees are seeking flexible work arrangements, and employers are looking for ways to tap people’s creativity and interpersonal skills. Such demands require that organizations make full use of their people's knowledge & skill, and skilled human resource management can help organizations do this.
In the present scenario, HR Professionals who keep up with change are well positioned to help create high performance work systems.